Privacy Policy
Updated: February 2025
Company information
Name: Unisure Solutions Fried E.U. (“Unisure Solutions”)
Registered address at 1150 Wien, Eduard-Sueß-Gasse 10/59
Unisure Solutions is committed to protecting the privacy and security of your Personal Data.
Please read this Privacy Policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your ‘Personal Data’) in connection with your use of our website. It also explains your rights in relation to your Personal Data and how to contact us or a relevant regulator in the event you have a complaint. Your acceptance of this Privacy Policy is deemed to occur upon your first and each subsequent use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
When we collect Personal Data, we are subject to the provisions of the EU General Data Protection Regulation (‘EU GDPR’).
This privacy policy is divided into the following sections:
- Definitions and interpretation
- Data controller
- What this policy applies to
- What is Personal Data?
- How your Personal Data is collected
- How and why, we use your Personal Data
- What data do we collect?
- How and why, we use your Personal Data
- How and why, we use your Personal Data—sharing
- Marketing
- Who we share your Personal Data with
- How long will you keep my Personal Data?
- Transferring your Personal Data out of the EU
- What are my rights?
- Can I withhold information?
- How can I access my Personal Data?
- How do you use Cookies?
- How to complain
- How to contact us
- Changes to this Privacy Policy
- Implementation of this Policy
- Definitions and interpretation
In this Policy the following terms shall have the following meanings:
‘Cookie’ means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Clause 17, below; and
‘Cookie Law’ means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
‘Our Site’ means the Unisure Solutions Website - Data controller
We are the controller of Personal Data obtained via Our Site, meaning we are the organisation legally responsible for deciding how and for what purposes it is used. - What this policy applies to
This Privacy Policy applies only to your use of Our Site.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. Those third-party websites may also gather information about you in accordance with their own separate privacy policies. Please note that we have no control over how your data is collected, stored, or used by other websites, for privacy information relating to those third-party websites, please consult their privacy policies as appropriate. - What is Personal Data?
Personal Data is defined by the EU GDPR as ‘any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.’
Personal Data is, in simpler terms, any information about you that enables you to be identified. Personal Data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. - How your Personal Data is collected
We collect Personal Data from you:- directly, when you enter or send us information, such as when you register with us, complete online applications, contact us (including via email), send us feedback, post material to our website; and
- indirectly, such as your browsing activity while on our website; we will usually collect information indirectly using the technologies explained in Clause 17 on ‘Cookies’ below.
- directly, when you enter or send us information, such as when you register with us, complete online applications, contact us (including via email), send us feedback, post material to our website; and
- How and why we use your Personal Data
Unisure Solutions understands that your privacy is important to you and that you care about how your Personal Data is used. We respect and value the privacy of everyone who visits this website.
Under data protection law, we can only use your Personal Data if we have a proper reason, e.g.:- where you have given consent;
- to comply with our legal and regulatory obligations;
- for the performance of a contract with you or to take steps at your request before entering into a contract; or
- for our legitimate interests or those of a third party.
- What data do we collect?
Under the EU GDPR, we must always have a lawful basis for using Personal Data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your Personal Data, or because it is in our legitimate business interests to use it.
The table below explains what we use your Personal Data for and why.
What we use your Personal Data for
Our reasons
Providing quotes, products AND/OR services to you
To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us
To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings
Depending on the circumstances:
- to comply with our legal and regulatory obligations
- in other cases, for our legitimate interests, i.e., to protect our business, interests and rights
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended
Depending on the circumstances:
- your consent as gathered (see ‘Cookies’ below)
- where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price
If you have provided such a consent, you may withdraw it at any time by contacting us directly (please see Clause 19 – this will not affect the lawfulness of our use of your Personal Data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices
Depending on the circumstances:
- to comply with our legal and regulatory obligations
- in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services
To comply with our legal and regulatory obligations
We may also use your Personal Data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base
For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records
Depending on the circumstances:
- to perform our contract with you or to take steps at your request before entering into a contract
- to comply with our legal and regulatory obligations
- where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g., to record and demonstrate evidence of your consents where relevant
To comply with our legal and regulatory obligations
Marketing our services to existing and former customers
For our legitimate interests, i.e., to promote our business to existing and former customers
See ‘Marketing’ below for further information
What we use your Personal Data for
Providing quotes, products AND/OR services to you
Our reasons
To perform our contract with you or to take steps at your request before entering into a contract
What we use your Personal Data for
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us
Our reasons
To comply with our legal and regulatory obligations
What we use your Personal Data for
Enforcing legal rights or defend or undertake legal proceedings
Our reasons
Depending on the circumstances:
- to comply with our legal and regulatory obligations
- in other cases, for our legitimate interests, i.e., to protect our business, interests and rights
What we use your Personal Data for
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended
Our reasons
Depending on the circumstances:
- your consent as gathered (see ‘Cookies’ below)
- where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price
If you have provided such a consent, you may withdraw it at any time by contacting us directly (please see Clause 19 – this will not affect the lawfulness of our use of your Personal Data in reliance on that consent before it was withdrawn)
What we use your Personal Data for
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices
Our reasons
Depending on the circumstances:
- to comply with our legal and regulatory obligations
- in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
What we use your Personal Data for
Protecting the security of systems and data used to provide the services
Our reasons
To comply with our legal and regulatory obligations
We may also use your Personal Data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
What we use your Personal Data for
Statistical analysis to help us understand our customer base
Our reasons
For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
What we use your Personal Data for
Updating and enhancing customer records
Our reasons
Depending on the circumstances:
- to perform our contract with you or to take steps at your request before entering into a contract
- to comply with our legal and regulatory obligations
- where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
What we use your Personal Data for
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g., to record and demonstrate evidence of your consents where relevant
Our reasons
To comply with our legal and regulatory obligations
What we use your Personal Data for
Marketing our services to existing and former customers
Our reasons
For our legitimate interests, i.e., to promote our business to existing and former customers
See ‘Marketing’ below for further information
- How and why we use your Personal Data
Depending upon your use of Our Site, we may collect and hold some or all of the Personal Data set out in the table below, using the methods also set out in the table below:
Purpose
Processing operation
Lawful basis relied on under the EU GDPR
Relevant categories of Personal Data
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices.
This may include responding to emails or calls from you
Addressing and sending communications to you as required by the EU GDPR
Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices (other than those addressed above)
Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))
Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you
- your name, address and contact information, including email address and telephone number and company details
Administration
Registering you on Our Site and administering Our Site
Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you
- your name, address and contact information, including email address and telephone number and company details
Providing quotes, products AND/OR services to you
To allow for the preparation of an accurately priced quotation for insurance as well as the proper administration of applications for insurance and insurance policies, including where appropriate for the administration of claims
Consent, Article 6.1(a)
Contract Article 6.1(b)
Name and Title;
Gender;
Date of Birth;
Passport Number;
Addresses;
Email Address;
Telephone Number(s);
Details of Occupation and/or Profession;
Name and Address of Employer;
Countries Visited as Part of Business Travel;
Details of Tertiary Education;
Country of Birth and Nationality Details;
Basis of Legal Stay in Your Country of Residence;
Details of Previous Countries of Residence;
Preferences (such as Alcohol and Tobacco);
Interests (such Hazardous Sport or Pastime);
Insurance and Financial Information;
Estate Planning Details;
Family and Medical History;
Health-related information;
Details of Dependants;
Details of Beneficiaries; and
IP Address.
Marketing
With your permission and/or where permitted by law, we may also use your Personal Data for marketing purposes, which may include contacting you by email and / or telephone and / or post with information, news, and offers on our products and / or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the EU GDPR legislation
Our legitimate interests (Article 6(1)(f))
- your name, address and contact information, including email address and telephone number and company details
Purpose
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices.
This may include responding to emails or calls from you
Processing operation
Addressing and sending communications to you as required by the EU GDPR
Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices (other than those addressed above)
Lawful basis relied on under the UK GDPR
Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))
Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you
Relevant categories of Personal Data
- your name, address and contact information, including email address and telephone number and company details
Purpose
Administration
Processing operation
Registering you on Our Site and administering Our Site
Lawful basis relied on under the UK GDPR
Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you
Relevant categories of Personal Data
- your name, address and contact information, including email address and telephone number and company details
Purpose
Providing quotes, products AND/OR services to you
Processing operation
To allow for the preparation of an accurately priced quotation for insurance as well as the proper administration of applications for insurance and insurance policies, including where appropriate for the administration of claims
Lawful basis relied on under the UK GDPR
Consent, Article 6.1(a)
Contract Article 6.1(b)
Relevant categories of Personal Data
Name and Title;
Gender;
Date of Birth;
Passport Number;
Addresses;
Email Address;
Telephone Number(s);
Details of Occupation and/or Profession;
Name and Address of Employer;
Countries Visited as Part of Business Travel;
Details of Tertiary Education;
Country of Birth and Nationality Details;
Basis of Legal Stay in Your Country of Residence;
Details of Previous Countries of Residence;
Preferences (such as Alcohol and Tobacco);
Interests (such Hazardous Sport or Pastime);
Insurance and Financial Information;
Estate Planning Details;
Family and Medical History;
Health-related information;
Details of Dependants;
Details of Beneficiaries; and
IP Address.
Purpose
Marketing
Processing operation
With your permission and/or where permitted by law, we may also use your Personal Data for marketing purposes, which may include contacting you by email and / or telephone and / or post with information, news, and offers on our products and / or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the EU GDPR legislation
Lawful basis relied on under the UK GDPR
Our legitimate interests (Article 6(1)(f))
Relevant categories of Personal Data
- your name, address and contact information, including email address and telephone number and company details
We will only use your Personal Data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your Personal Data for that purpose. If we do use your Personal Data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Clause 19.
If we need to use your Personal Data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your Personal Data without your knowledge or consent. This will only be done within the bounds of the EU GDPR and your legal rights.
- How and why we use your Personal Data-sharing
See Clause 11 ‘Who we share your Personal Data with’ for further information on the steps we will take to protect your Personal Data where we need to share it with others. - Marketing
We may use your Personal Data to send you updates (by email, text message, telephone or post) about our quotes, products AND/OR services.
We have a legitimate interest in using your Personal Data for marketing purposes (see above ‘How and why we use your Personal Data’ Clause 6). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:- contacting us at info@unisuresolutions.eu
- We may ask you to confirm or update your marketing preferences if you ask us to provide further quotes, products AND/OR services in the future, or if there are changes in the law, regulation, or the structure of our business.
- contacting us at info@unisuresolutions.eu
We will always treat your Personal Data with the utmost respect and never sell OR share it with other organisations for marketing purposes.
For more information on your right to object at any time to your Personal Data being used for marketing purposes, see ‘What are my rights’ at Clause 14 below. - Who we share your Personal Data with
We may share Personal Data with:- third parties we use to help deliver our quotes, products AND/OR services to you
- We, or the third parties mentioned above, occasionally also share Personal Data with:
- law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations, if required;
- third parties we use to help deliver our quotes, products AND/OR services to you
- How long will you keep my Personal Data?
Personal data is stored only as long as necessary for the purposes mentioned above or as required by statutory retention obligations. Once the processing purpose no longer applies or the retention period has expired, the data will be deleted. - Transferring your Personal Data out of the EU
It is sometimes necessary for us to transfer your Personal Data to countries outside the EU. In those cases, we will comply with applicable EU GDPR legislation designed to ensure the privacy of your Personal Data.
We may transfer your Personal Data to:- Our insurance partners;
- We may store or transfer some or all of your Personal Data in countries outside of the EU. These are known as third countries and may not have data protection laws that are as strong as those in the EU. This means that we will take additional contractual steps in order to ensure that your Personal Data is treated just as safely and securely as it would be within the EU and under the EU GDPR legislation.
- Our insurance partners;
- What are my rights?
Under the EU GDPR legislation, you have the following rights, which we will always work to uphold:- Access their stored data (Art. 15 GDPR)
- Rectify incorrect data (Art. 16 GDPR)
- Delete their data (Art. 17 GDPR)
- Restrict data processing (Art. 18 GDPR)
- Data portability (Art. 20 GDPR)
- Object to data processing (Art. 21 GDPR)
- Can I withhold information?
You may access certain areas of Our Site without providing any Personal Data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Clause 17 and our Cookie Policy. - How can I access my Personal Data?
If you want to know what Personal Data we have about you, you can ask us for details of that Personal Data and for a copy of it (where any such Personal Data is held). This is known as a subject access request (SAR).
All subject access requests should be made in writing and sent by email to info@unisuresolutions.eu. - How do you use Cookies?
Our Site comprises public areas and private areas which operate as two distinctly separate and segregated systems, and which perform different functions.
Users who access the public areas of Our Site may receive certain third-party Cookies on their computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on the public areas of Our Site for anonymous statistical analysis and marketing purposes.
These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
For further specific information on the Cookies we use, please refer to our Cookie Policy. - How to complain
Please contact us if you have any queries or concerns about our use of your Personal Data. (see below ‘How to contact us’).
We hope we will be able to resolve any issues you may have.
If there is suspicion of violations of data protection law, a complaint can be filed with the Austrian Data Protection Authority:
Austrian Data Protection Authority
Barichgasse 40-42, 1030 Vienna
Phone: +43 1 52 152-0
Email: dsb@dsb.gv.at - How to contact us
To contact us about anything to do with your Personal Data and data protection, including to make a subject access request, please contact info@unisuresolutions.eu - Changes to this Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects Personal Data protection.
Any changes will be posted on Our Site without undue delay, and you will be deemed to have accepted the terms of the Privacy Policy on your first use and each and every subsequent use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date. - Implementation of this Policy
This Policy is reviewed at least once a year and updated as necessary o reflect the current legal situation or to address any changes in circumstances.